Effective Date: January 1, 2025
Last Updated: January 1, 2025
This Privacy Policy describes how i8 Ventures LLC, operating under the DBA "Realty AI" ("Company", "we", "us", or "our"), collects, uses, and protects your personal information when you use our AI-powered assistant services for Homeowners Associations at www.realtyai.io (the "Service").
When HOA directors or property management companies voluntarily register for our service, we collect: Organization information (HOA/Condo Association name, type, property count), Contact person's name and title, Business email address and phone number, Mailing address and location information, HOA governing documents and community-specific information, Account credentials and authentication information.
To provide our AI assistant services to homeowners within registered HOAs, we collect: Mobile phone numbers for SMS and WhatsApp communications, Email addresses for email-based interactions, Questions, messages, and communications sent to our AI assistant, Usage patterns and interaction history with the AI assistant, Device and technical information for service delivery.
We automatically collect certain information when you use our Service: Log data (IP addresses, browser type, access times), Device information (device type, operating system, unique identifiers), Usage analytics and service performance metrics, Communication metadata (timestamps, delivery status, response times).
We use the collected information to provide AI-powered responses to homeowner questions about HOA governing documents, facilitate communication between homeowners and their HOA through SMS, WhatsApp, and email, customize AI responses based on specific HOA rules and regulations, and manage user accounts and service access.
We analyze usage patterns to improve AI response accuracy, monitor service performance and reliability, develop new features and enhancements, and train and improve our AI models.
We send service-related notifications and updates, provide customer support and technical assistance, respond to inquiries and feedback, and notify users of important service changes.
Mobile Information Usage Restrictions: Mobile phone numbers and text messaging opt-in data are used exclusively for: Delivering our HOA AI assistant services via SMS and text messaging, Providing direct customer service and technical support, Sending service-related notifications about your HOA, Processing your questions and requests to our AI assistant. We will never use your mobile information for marketing, promotional, or any third-party purposes.
We process your personal information based on: Consent - When you voluntarily provide information and agree to our services, Contract Performance - To fulfill our service obligations to HOAs and homeowners, Legitimate Interests - To improve our services, ensure security, and provide customer support, Legal Compliance - To comply with applicable laws and regulations.
We do not sell, rent, or trade your personal information. We may share information in limited circumstances. Important Notice Regarding Mobile Information: We will not share mobile phone numbers, SMS/text messaging originator opt-in data, or text messaging consent information with any third parties or affiliates for marketing or promotional purposes. Mobile information may only be shared with subcontractors who provide direct customer service and technical support for our messaging services. All such subcontractors are contractually bound to protect your information and use it solely for service delivery purposes. Your mobile phone number and text messaging consent will never be sold, rented, or shared with any third parties for their own marketing purposes.
Within the HOA Community: AI responses may be visible to authorized HOA administrators for service oversight, Aggregated usage statistics may be shared with HOA management for reporting purposes, Anonymous or pseudonymized data may be used for community-wide insights.
Service Providers and Subcontractors: Third-party vendors who assist in service delivery (cloud hosting, SMS/email providers) - limited to operational purposes only, Technology partners who help maintain and improve our AI systems, Customer service subcontractors who provide direct support for messaging services, Analytics providers who help us understand service usage (anonymized data only).
Legal Requirements: When required by law, court order, or government regulation, To protect our rights, property, or safety, or that of our users, In connection with legal proceedings or investigations.
We implement appropriate technical and organizational measures to protect your personal information: Encryption of data in transit and at rest, Secure access controls and authentication mechanisms, Regular security assessments and monitoring, Employee training on data protection and privacy, Incident response procedures for potential security breaches.
We retain your personal information for as long as necessary to: Provide our services to you and your HOA, Comply with legal obligations and resolve disputes, Maintain service quality and AI model performance, Fulfill legitimate business purposes. Communication records are typically retained for 3 years, while account information is retained for the duration of the service relationship plus 7 years for legal compliance.
You have the following rights regarding your personal information: Access and Portability - Request access to your personal information, Receive a copy of your data in a portable format, Obtain information about how your data is processed. Correction and Updates - Correct inaccurate or incomplete information, Update your contact information and preferences, Modify communication settings. Deletion and Restriction - Request deletion of your personal information (subject to legal requirements), Restrict processing of your data in certain circumstances, Opt-out of non-essential communications. Communication Preferences - Opt-out of SMS messages by texting "STOP", Unsubscribe from email communications using provided links, Contact customer service to modify communication preferences.
Our services are primarily offered to HOAs in the United States. Your personal information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.
Our Service may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to such third-party services. We encourage you to review the privacy policies of any third-party services you access through our platform.
California residents have additional rights under the California Consumer Privacy Act: Right to know what personal information is collected and how it's used, Right to delete personal information (subject to exceptions), Right to opt-out of the sale of personal information (we do not sell personal information), Right to non-discrimination for exercising privacy rights. We comply with applicable state privacy laws and will honor similar rights where required by law.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by: Posting the updated policy on our website, Updating the "Last Updated" date, Sending notification to registered users for significant changes, Providing additional notice as required by law.
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: Company: i8 Ventures LLC (DBA: Realty AI), Website: www.realtyai.io, Customer Service: (954) 228-3302, Privacy Contact: Available through our website contact form, Mailing Address: i8 Ventures LLC - Privacy Department, 2819 N Church St. PMB 603800, Wilmington, Delaware 19802-4447, United States.
This Privacy Policy is effective as of the date listed above. By using our services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. We are committed to protecting your privacy and being transparent about our data practices. If you have any questions, concerns, or would like to exercise your privacy rights, please don't hesitate to contact us using the information provided above.